The overall approach of the AQUA-USERS project is given in the figure below:
AQUA-USERS is a highly user-driven project. The User Board represents the interests and points of view of both end-user organisations and customers. The User Board's provides an independent assessment of users' needs and priorities and reviews and validates the service development. The requirements defined by the User Board guide the method and tool development within AQUA-USERS in an iterative process to ensure that the services will meet the users' needs.